Lots of organisations are stressing about audits, ironically often to the detriment of service quality. This workshop dives deep into some core themes from our introductory workshop to help providers understand how they can prepare for audit without pulling the organisation into a holding pattern of anguish and chaos.
Establish a system that embeds quality and safeguarding within your organisation, reap the benefits and feel less stressed when the auditor knocks on your door.
We invite you to come spend a fun half day with other folk in the same boat and share tips on quality, culture and audit including:
- Understanding and interpreting the standards - what do they mean in real life?
- Being the expert on your own organisations - by knowing how your quality and safeguarding functions, you can explain it to your auditor.
- Collecting your evidence without drowning in paperwork - working smarter not harder.
- Developing meaningful policy and procedure - what works on the ground?
- Change management - how to engage and embed a new quality system throughout the organisation.
- Continuous improvement (that is helpful) - learning when things go wrong, improving your services, efficiencies to help you do your job.
- The benefits of internal auditing - don't wait for an auditor to tell you, have a dry run and pre-empt your problem areas.
- Outcomes, Outcomes, Outcomes - developing quality and safeguarding systems that actually work.
Join us for our introductory workshop in the morning if you're keen to brush up your NDIS Q&S fundamentals.
Check out our Introduction to NDIS Quality & Safeguards workshop that we will run from 9:30am - 12:30pm on the same day in every city.
DATES & VENUES
1:30pm - 4:30pm
Brisbane, Adelaide, Sydney, Perth, Canberra, Sunshine Coast
Jess has worked in the community space for almost 2 decades across a broad range of roles including direct care, case management, coordination/management, quality assurance, policy, training, tender writing and as an unpaid carer. Her diverse experience has strengthened her flexible communication style, capacity to process, map and empathise with people interacting with the social, community and health systems at different points.
Jess takes a thorough and methodical approach to interpreting complex funding and audit guidelines, pre-empting questions and identifying any gaps in an organisation's position. Jess doesn’t talk like a typical QA officer though, she has vast experience producing documentation and systems that break down legislation and policy and believes that if quality and safeguarding arrangements are going to have effect they need to work on the ground. The stuff Jess produces is clear, simple to use, drives organisational efficiency and, most importantly, leads to better service.
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
9:30am - 12:30pm
(We are running a separate Audit Prep workshop in the afternoon on the same day)
$380 + GST per person
We accept payment by credit card or
bank transfer / invoice