Complex Support Coordination

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Buying 5 or more places? See our group booking discount

For 5-19 places: Get 20% off by using discount code GROUP20 at checkout
For 20 or more: contact

NB: 'Places' refers to the total number of registrations made and can be spread across any number of courses or learners.

Want to pay by invoice / bank transfer?

Subscriptions: Subscriptions for 1-4 people must be paid by credit card. For larger groups, contact for an invoice
Other training: For all other orders, you can select payment option "Bank transfer" at checkout and we will email you an invoice for your order.

It’s no secret:
Support Coordination can get very bloody complex.

Support Coordinators often provide central support during crises. They also interface with justice, child protection, health, mental health and homelessness services, and navigate complex family dynamics in order to assist participants.

It's not surprising Support Coordinators tell us they're overwhelmed by the sheer volume of knowledge and skills they need to draw on every day.


This 2 day online workshop condenses key information and best practice resources to assist you to confidently support people with complex needs.


The jam packed agenda includes real life examples and will focus on both preventative and crisis responses.

  • Complex Support Coordination Best Practice
  • Complex Support Coordination Toolkit and Skill Set
  • Strategies for mitigating the risk of crisis
  • Working with mainstream government services: a state-based focus on health, mental health, justice, housing/homelessness and child protection.
  • Understanding who is responsible for what: NDIS vs mainstream government
  • Acccessing the NDIS Complex Pathway and working with the NDIA during times of crisis
  • Supporting people with complex family dynamics
  • Supporting people to connect and maintain relationships with disability support providers
  • Balancing duty of care and dignity of risk

NB: This is not a beginners workshop. You will get the most out of this workshop if you have at least 6 months experience as a Support Coordinator or have already attended our Support Coordination: 2 Day Intensive

Extending learning beyond the workshop with state-specific elearning modules.

This workshop takes a blended learning approach, including:

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2 days of instructor-led online workshops, packed full of case studies, insights and group discussions. 


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State-specific self-paced eLearning modules that explore the nuances in policy and available services.

Meet our expert facilitators

This NDIS superstar will be running your online workshop - but you can expect other DSC Subject Matter Specialists to be making guest appearances.

Team member

Vanessa Robinson

Team member

Annika Thorup


Melbourne / Sydney timezone (AEDT)
(unless otherwise stated)

10:30am - 3:30pm Each Day


Nov 25-26
Dec 10-11
Dec 16-17


More online workshops for Support Coordinators

2 Day Intensive
NDIS Housing for Support Coordinators
Running a Support Coordination Business