These live sessions were recorded in September 2020.
Purchasing these Webinar Recording will give you access to the Recording of the
Live Session and a copy of the Slide Deck used during that session.
DSC has partnered with The Growing Space to create this practical three-part webinar series for Support Coordinators exploring how to overcome some of the most common challenges in the role.
This webinar was recorded on September 2 and is now available as a recording.
Billable Hours Unpacked
(or… I worked all day but only have 3 billable hours – help!)
The ability to identify, track and invoice for billable time can make or break a Support Coordination service. In this webinar, we explore:
• Which tasks, meetings and research are billable?
• What not to bill for
• Setting appropriate time increments
• Considerations in setting billable hours, KPIs
• Billing rules for provider travel
• Tips for tracking billable hours
This webinar was recorded on September 14 and is now available as a recording.
Setting Support Coordination Role Boundaries
(or… how to set expectations to keep everyone safe)
Many Support Coordinators struggle to define the boundaries of their role in people’s lives. In this webinar, we provide practical tips for setting and holding the boundaries, including:
• The tasks, roles and limits of Support Coordination
• Reasonable Specialist Support Coordination expectations
• The difference between Support Coordination and advocacy/case management
• Typical Support Coordination tasks at mainstream interfaces (eg. Health, Mental Health, Housing, Education)
• When and how to set expectations with participants
This webinar was recorded on September 18 and is now available as a recording.
Service Agreements: Everything You Need to Know
(or… getting it right from the start)
Support Coordinators play a crucial role in upholding people’s rights to choice and control through entering into accessible and fair service agreements. In this webinar, we explore:
• The Support Coordinator’s role in service agreements
• Service Agreement myths
• Understanding Programs of Support
• Applying the principles of Supported Decision Making to service agreements
• Terms allowed in service agreements – and those that are not
• Working with Guardians and Trustees
• Supporting people with cognitive disability to enter into service agreements
Founder/Director, The Growing Space
Sam is the Founder and Director of The Growing Space an independent Support Coordination business and manages an informative Facebook page and a subscription based web page; which includes stacks of great NDIS info and resources designed to help people with disability and families demystify the NDIS maze.
Sam has a background in marketing and architecture, and solo parents two children with NDIS plans. She is passionate about helping people with disability live good, included lives.
Manager Online & Training, DSC
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination and is well known for her unique love of sharks and the NDIS Price Guide.
This is a series of 75 minute webinar, comprised of around 45 minutes of presentation and 30 minutes for Q&A. You can sign up for 1, 2 or 3 webinars.
There is no maximum number of attendees for this webinar.
Yes! Zoom can accommodate either so just let us know your preference when you register.
Yes! The time for questions is limited so we may not be able to get to all of them but you will certainly have the chance to ask questions of the presenters using the chat function (ie. not verbally).
Yes. A recording of the live webinar will be sent to all registered attendees.