Making ILO Work: The WA Experience (Webinar Recordings)

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The new NDIS Individual Living Options (ILO) support type has a long history in WA. In this 3 part webinar series recorded in February 2021, we partnered with some of the West's ILO pioneers to unpack the key challenges when developing an ILO offering.

Webinar series presented in partnership with


Recorded February 11

ILO Cultural & Structural Foundations (Why this? Why now?)

WA experience demonstrates not every organisation can succeed with ILO. In this webinar, we explore the key ILO success factors, including:

- The essential frameworks for organisational governance, structure and compliance
- Aligning leadership and culture to ILO outcomes
- Managing the level of risk involved
- Understanding the fundamentals of 'One person at a time


Recorded February 17

Putting ILO Theory into Practice

Operationalising ILO is about working at the cutting edge of NDIS person-centredness. In this webinar, we explore what it takes at both the policy and procedure levels to deliver high quality ILO supports:
- Organisational structure and governance for ILO success
- Technical and legal considerations
- Dealing with quality and safeguarding risks


Recorded February 24

ILO: Key Questions Answered

Developing your own approach to the many grey areas in ILO is crucial to success. There are so many questions to be answered that our final webinar will be in Q&A format. Attendees will have the opportunity to submit their questions to the panel prior to the webinar.


This webinar series is presented in partnership with WAiS and One2One

Leighton Jay

Senior Consultant, DSC

Leanne Pearman

Co-CEO, WA's Individualised Services

Su-Hsien Lee

Co-CEO, WA's Individualised Services

Rod Davies

CEO, One2One


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