The NDIS Practice Standards require all workers to be trained in complaint management. We've developed these plain speaking eLearning modules detailing the need-to-know aspects of the Commission's requirements at both the management and support work levels.
This course aims to provide Support Workers with an understanding of:
• what is considered a 'complaint'
• how support workers are required to respond to complaints
• how to respond positively to complaints
• how to learn from complaints and improve practice
To view the companion module for Managers, check out Managing Complaints - Manager Module
Subscribe for access to DSC's entire eLearning and webinar library
Earn certificates on over 50 courses and webinars with our fora subscriptions. Subscriber benefits include: